The Secret to Getting Referrals

massage-referrals-stats

The number one secret to getting referrals from your massage clients is not a secret. How do you do it?

You ask for them.

Over the past 25 years in business I’ve seen a number of studies looking at the willingness of customers to give referrals and the results are always similar.

A Dale Carnegie study several years ago found that 91% of customers would be happy to give referrals, but only 11% of sales reps ask. 

A more recent study by Bain & Co. found that that while 87% of satisfied customers are happy to pass leads to sales reps, only 7% of sales reps actually ask.

Do you need more clients? Do you ask every client to refer their friends and family? Are you ready to start?

Eric
Eric Brown of BodyworkBiz (an online massage business resource) also owns Thermal Palms, Relax to the Max, World Massage Conference and Massage Therapy Radio. Sign up for the free BodyworkBiz massage marketing newsletter at http://bodyworkbiz.com/newsletter.php
Eric

@bodyworkbiz

You can now find me on Twitter @ericupsidebrown
Erik Dalton Techniques at Indiana State University | Eric Brown, BodyworkBiz Blog https://t.co/xIoW1VHqfA - 9 months ago
Eric
Loading Facebook Comments ...

2 thoughts on “The Secret to Getting Referrals

  1. It is so easy to say after a dreamy and effective massage “If you know anyone who would like to feel like you do right now, have them give me a call.”

    [Reply]

Leave a Reply

Your email address will not be published. Required fields are marked *

*