Social media is about building relationships. It’s not a direct sales tool and anyone expecting quick and immediate results will be disappointed.
I’ve talked in a general way about the role of social media as a marketing tool in other posts, but decided to write a short blurb around the value of social media after being asked by a therapist if it’s really possible to get clients from Facebook.
Those who use Facebook for business tend to focus on conversation to develop relationships with their Fans. That’s what you’re supposed to do right? Yes and no. Businesses tend to communicate about what people usually want talk about: pets, restaurants, movies, life, etc. People who focus on this kind of approach get Fans and develop relationships with people who like those topics.
The problem is that those Fans aren’t interested in what they have to sell. So when the conversation moves to business, their Fans are largely non-responsive. This makes social media seem like a waste of time. The feeling is, “I’ve spent a lot of time posting and it just doesn’t work. I’m not seeing any clients as a result of this.”
Those who make money on social media focus on providing their audience with info they need or want to know about around the subject of their expertise. There is still conversation, but it revolves around this expertise.
If you focus purely on creating conversation to build relationships, you turn your followers into friends who like you but who don’t buy from you. If you focus on content and the conversations that arise from that you develop trust and become an expert. This turns into a business relationship that will result in sales.
Let’s face it: Ultimately, you hire a mechanic because they can fix your car, not because they are your friend. So stop trying to make friends and instead start building business relationships. Don’t be a peer to your Facebook audience; Be their leader, the person they turn to for advice.
So does Facebook marketing really work? It can if it’s done in the right way. A couple of weeks ago I attended a webinar by Amy Porter and I can tell you with a certainty that I’ve made money as a direct result of implementing a couple of suggestions that were easy to do.
I’ve purchased her Facebook Influence course (it’s less than $100 bucks) and will be implementing many of the strategies she outlines in a systematic way in the new year. I’ll post some of my results here on the blog. I can say confidently that if I take the approach I’ve outlined above as I implement her tactics I’ll definitely be able to increase my sales.